SHIPPING & DELIVERY

Shipping Policy

Effective Date: [01.01.26]

At CLCATO LLC, we are committed to delivering your orders promptly and efficiently. Please read our Shipping Policy carefully for details on timelines, rates, and conditions.

1. GENERAL SHIPPING INFORMATION

  • We ship orders domestically and internationally where applicable.
  • All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email.

2. SHIPPING RATES AND DELIVERY TIMES

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times vary depending on your location and carrier. Once your order is shipped, you will receive a tracking number to monitor its progress.

3. PRE-ORDER PRODUCTS

For pre-order products, please note:

  • Pre-order items require 25-30 days for production and processing before they are shipped.
  • Once shipped, delivery times will depend on your selected shipping method and location.

4. SHIPPING RESTRICTIONS

  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Certain products may be subject to restrictions depending on the destination.

5. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date with:

  • Your order number.
  • Photographic evidence of damage (if applicable).

We will work with the shipping carrier to resolve the issue.

6. INCORRECT SHIPPING INFORMATION

It is the customer’s responsibility to provide accurate shipping information at the time of checkout.

  • Orders with incorrect addresses may result in delays or additional charges.

7. CONTACT INFORMATION

For questions regarding shipping or to report an issue, please contact us at: