SUPPORT

FREQUENTLY ASKED QUESTIONS

What is your return policy?

All Sales Are Final

Due to the nature of our products and services, all sales are final. We do not accept returns, exchanges, or issue refunds once a purchase has been completed.

Exceptions

We may consider exceptions in the following circumstances only:

  • You received an incorrect item that does not match your order.
  • The product was damaged during shipping.

For these exceptions, please contact us within 7 days of receiving your order at info@leightoncato.com with the following details:

  • Your order number.
  • A description of the issue.
  • Photographic evidence (if applicable).

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will work to resolve the issue by offering a replacement. Refunds will not be provided.

How long does shipping take?

1. GENERAL SHIPPING INFORMATION

  • We ship orders domestically and internationally where applicable.
  • All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

2. SHIPPING RATES AND DELIVERY TIMES

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times vary depending on your location and carrier. Once your order is shipped, you will receive a tracking number to monitor its progress.

3. PRE-ORDER PRODUCTS

For pre-order products, please note:

  • Pre-order items require 25-30 days for production and processing before they are shipped.
  • Once shipped, delivery times will depend on your selected shipping method and location.

4. SHIPPING RESTRICTIONS

  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Certain products may be subject to restrictions depending on the destination.
Do you offer international shipping?

Currently, we do not offer international shipping. However, we are actively working to expand our services and will be introducing international shipping in the near future. We appreciate your patience and encourage you to stay tuned for updates

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

What payment methods do you accept?

We accept a variety of payment methods, including credit card, debit card, Apple Pay, Google Pay and PayPal.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Have a question or need assistance? Feel free to fill the form below or reach out to our friendly customer service team at info@leightoncato.com